Reference

How We Handle Your Account Information

We collect what we need to run your account, process your bKash, Nagad and Rocket deposits, and keep your login secure. This policy shows you what we gather, how we use it, and how you can ask us to change or delete it.

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8baje How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to review the information we hold, request a correction, or ask us to delete your account data, our support team can start that process. We respond to privacy enquiries within a few business days and walk you through the verification steps before making changes.

Live chat Open the chat widget at the bottom right of any page and tell the agent you need help with a privacy request. They will verify your account and either handle the change on the spot or escalate it to our data team if deletion is involved.
Email support Send your request to our support email with your registered mobile number and a short description of what you need. We will reply with the next steps and ask for identity confirmation before releasing or changing any personal information.
Account settings Log in, navigate to your profile page, and look for the data and privacy section. You can update your email, mobile number and marketing preferences directly. For deletion or export requests, use the contact options above.
DATA PRACTICES

How We Protect and Manage Your Information

We encrypt your login credentials, mask your wallet transaction details in our database, and restrict access to personal records so only authorised staff can view them during support or compliance checks. Our approach balances smooth account operation with the privacy controls you expect.

Data collection

We collect your mobile number, email, device type, IP address, wallet references from bKash, Nagad or Rocket deposits, and session timestamps.

Cookie use

We place session cookies to keep you logged in, remember your language choice and track which pages you visit so we can improve navigation.

Account security

We hash your password, send an OTP to your registered mobile for every login, and flag unusual device or location changes.

Retention and deletion

We keep your account records, transaction history and support logs for as long as your account is open, plus any period required by regulation in eligible regions.

Privacy Policy Questions

We collect your mobile number, email address, device identifier and IP address during registration. When you make your first bKash, Nagad or Rocket deposit, we also log the wallet transaction reference to credit your account and maintain a payment record.

We share transaction data only with our payment processors and fraud-prevention systems. We do not sell or pass your bKash, Nagad or Rocket details to advertisers, affiliates or third-party marketing companies. Your wallet stays between you, the processor and us.

Yes. Contact our support team via live chat or email, confirm your identity, and request account closure with data deletion. We will erase your personal identifiers but keep anonymised transaction records for the period required under applicable regulations in eligible jurisdictions.

We use session cookies to keep you logged in, remember your language and device preference, and measure which pages get the most visits. You can disable cookies in your browser, though login and wallet access may not work properly without them.

We send an OTP to your registered mobile and ask you to confirm the new device before granting access. This extra step prevents unauthorised login attempts and protects your wallet balance from someone who might have your password but not your phone.

We retain deposit, withdrawal and wager records for as long as your account is active, plus any compliance period required in eligible regions. If you close your account and request deletion, we anonymise the transaction log but keep it for audit purposes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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